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Help!! Multi-Tile UV Bake Tool ERROR

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Help!! Multi-Tile UV Bake Tool ERROR

Postby k9tty » Thu Jan 28, 2016 4:57 pm

hI guys
i am totally new here so sorry if i may be posting this in the wrong place.

so i intend to buy the Multi-Tile UV Bake Tool but i need to try it out first to see if it will suit my need.
after downloading and installing the trial, i always get this runtime error any time i try to use the tool

"--Runtime error: dotNet runtime exeption: A generic error occourred in GDI+."

am i doing something wrong?
if not please tell me what to do because i really need to implement this tool in an urgent work.

thanks in advance
k9tty
 
Posts: 3
Joined: Thu Jan 28, 2016 4:37 pm

Re: Help!! Multi-Tile UV Bake Tool ERROR

Postby Ricardo Teixeira » Thu Jan 28, 2016 5:21 pm

Hello,

Thanks for getting in touch, we would be happy to help.

From the description the problem seems to be caused by lack of Account Permissions or conflicting UAC (User Account Control) options. Run 3dsMax as Administrator (Right Click on the 3dsMax Executable - Run as Administrator), reinstall the MZP package and restart 3dsMax. If that does not work, temporarily disable the windows UAC and install the script.

UAC Instructions: Microsoft Page

Let me know if the information above helped.

Thanks!
Sales & Customer Relations at Amplify Creations
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Ricardo Teixeira
 
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Re: Help!! Multi-Tile UV Bake Tool ERROR

Postby k9tty » Thu Jan 28, 2016 6:16 pm

wow, thanks for the quick reply.

and your suggestions were really helpful, the tool works fine now.
so will carry out my test and later make my purchase decision.

i am really grateful for your help, i hope you dont mind me asking for more help in case i face further issues

thanks.
k9tty
 
Posts: 3
Joined: Thu Jan 28, 2016 4:37 pm

Re: Help!! Multi-Tile UV Bake Tool ERROR

Postby Ricardo Teixeira » Thu Jan 28, 2016 7:07 pm

k9tty wrote:wow, thanks for the quick reply.

and your suggestions were really helpful, the tool works fine now.
so will carry out my test and later make my purchase decision.

i am really grateful for your help, i hope you dont mind me asking for more help in case i face further issues

thanks.


Hello,

No problem, glad to know it's working. It's a common issue due to a 3ds Max limitation, hopefully it can be bypassed in the future.

Feel free to get in touch via the forum or directly via email at support@amplify.pt

Thanks!
Sales & Customer Relations at Amplify Creations
Learn more about our offering: Amplify Creations Products
Amplify Shader Editor won the Asset Store Best Tool Award - Thank you for your support!
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Ricardo Teixeira
 
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Re: Help!! Multi-Tile UV Bake Tool ERROR

Postby k9tty » Fri Jan 29, 2016 9:54 am

Hi Recardo

so i finally purchased the product and i am wondering how to go about the installation since i already installed the trial version.

1. how can i remove or uninstall the trial so i can install the licensed version.
let me mention that i am no scripting expert like most of you guys so please forgive my silly questions.

2. So the download page makes mention of unlocking further updates with some Product key.
and i haven't received any Product key in my email yet, so please look into it if you can.

thanks in advance.
k9tty
 
Posts: 3
Joined: Thu Jan 28, 2016 4:37 pm

Re: Help!! Multi-Tile UV Bake Tool ERROR

Postby Ricardo Teixeira » Fri Jan 29, 2016 10:23 am

Hello,

No problem, we would be happy to help. To update simple run 3ds Max as Administrator and drag & drop the full version package into the viewport as you did with the Trial version; be sure to restart max before using it.

I can confirm that the key was sent this morning, you can now access future updates via the Download Page.

Let us know if you have any additional questions, thanks!
Sales & Customer Relations at Amplify Creations
Learn more about our offering: Amplify Creations Products
Amplify Shader Editor won the Asset Store Best Tool Award - Thank you for your support!
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Ricardo Teixeira
 
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